Refund policy

At CZDE, every piece is individually designed and handmade. Because of the one-of-a-kind nature of our pieces, our return policy works as follows:

Damaged or Defective Items

If your piece arrives damaged, with a manufacturing defect, or doesn't match what you ordered, contact us within 3 days of delivery at info@czde.store  with photos of the issue. We offer a full refund or replacement (when available) at no additional cost.

Sizing

Every piece is made to order in the size you select, so please check the size chart on each product before purchasing. If the size still doesn't work for you, contact us within 7 days of delivery to discuss an exchage.

One-of-a-Kind Pieces

Because every CZDE piece is handmade as a single unit and never repeated, we do not accept returns for change of mind once a piece has shipped. This isn't an arbitrary restriction — it's a direct consequence of the fact that, unlike mass-produced clothing, we cannot restock a design that no longer exists.

Timeframes & Process

Contact window: 3 days (damage/defects) or 7 days (sizing) from delivery.

Approved refunds are processed within 5-10 business days to the original payment method.

Return shipping cost: covered by CZDE only for confirmed damage/defects; covered by the customer for approved sizing exchanges.

Purchases via TikTok Shop

Purchases made directly through TikTok Shop are also subject to TikTok Shop's own return policy, which may differ from what's described here.