Shipping policy
Shipping Policy — CZDE
Where We Ship
We currently ship to addresses within the United States, including Puerto Rico. We do not offer international shipping at this time.
Processing Time
Every CZDE piece is handmade. Orders are prepared and shipped within 2–5 business days after purchase. Orders are not processed or shipped on weekends or holidays. All orders are shipped directly by CZDE from within the United States.
Delivery Times
Once shipped, estimated delivery is 3–7 business days to the United States and Puerto Rico. Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Rates
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Standard shipping is $12.00. Orders over $60.00 ship free.
P.O. Boxes and APO/FPO Addresses
We currently do not ship to P.O. boxes or APO/FPO addresses.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number. Tracking may take up to 24 hours to become active.
Damaged, Lost, or Incorrect Orders
If your order arrives damaged, defective, or does not match what you ordered, contact us within 3 days of delivery at info@czde.store with photos of the issue. We will provide a full refund or replacement (when available) at no additional cost, as described in our Refund Policy.
If your tracking shows your package as delivered but you did not receive it, or if it appears lost in transit, contact us at info@czde.store and we will work with the carrier to resolve it.
Contact
CZDE
info@czde.store
+1 (617) 952 9485
196 Main St, Apt 1, Everett, MA 02149, United States
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